A material study in bright daylight. A long rank of triangular clear turquoise glass fins steps away to the right, a polished pearl silver ribbon threading over and under them in one continuous wave, standing on a rippled pale floor.
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One of the eight topics

E-commerce and marketplaces,explained.

Everything we publish about selling online once it stops being a storefront question: account prices, subscriptions, and more than one seller.

The questions that arrive after the first store is running and the second kind of customer shows up.

Deciding whether to build something? The service page is the one to read. Reading around the subject? Stay here.

HUREAL / Material studies

The scope of this index

What is filed here,and what is filed elsewhere.

Questions this index answers

  • What changes when the same product has a different price for a trade account, and what that does to everything downstream of the cart.
  • What a subscription actually costs to run, past the billing screen, in failed payments, changes of mind and support.
  • When a marketplace is a business model, and when it is an expensive way to have two kinds of customer instead of one.
  • What a platform migration moves, what it breaks, and what it quietly leaves behind on the old system.

Questions that live on another index

A post sits under exactly one topic. Nothing is cross filed, because a piece that appears in three places is a piece nobody can find a second time.

Two doors

Two ways to start.Both end with a document you own.

Book a discovery call

For when you know you are building something, or you know which process is costing you. A discovery call with the people who own the outcome. Afterwards you get a written proposal: a scope, a price, and a timeline you can sign or walk away from.

Book a discovery call

Request a performance audit

For when you want the evidence before the decision. We look at what you have against the job you want it to do, and give you a prioritised plan with the arithmetic attached. The document is yours either way.

Request a performance audit

Know what you are building? Book a discovery call. Not sure where the problem is? Request the audit. If neither is right for you, we will say so, and tell you what is.

Not ready for either? The demonstration runs in this browser and answers the questions a buyer asks in the first ten minutes of a call. No form and no booking.

Hear it work
A material study photographed in bright daylight. A tall fan of clear turquoise glass fins rises on the right of the frame with a polished pearl silver ribbon curving through it, standing in a shallow film of still water. The left of the frame is empty pale mint.

Software you own from day one.

HUREAL / Material studies